Returns & Refunds Policy
Last updated: 9/2/2026
1. Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, we may provide a replacement or refund.
To request help with a damaged or defective order:
- Contact us at jon@jonbilous.com
- Include your order number
- Provide photos of the item and packaging
2. Return Eligibility (Non-Damaged Items)
For orders that are not damaged or defective, you may request a return within 30 days from the date of delivery (based on tracking information).
To be eligible for a return, items should be:
- In original condition
- Unused and not installed or hung
- In original packaging when applicable
Items returned in used, damaged, or incomplete condition may not be eligible for a refund.
3. Return Shipping Costs
For approved returns, we cover return shipping costs. A prepaid return label may be provided by email or through your order communication.
Refunds are issued after the returned item is received and inspected.
4. Refund Process
Once a return is received and inspected, we will notify you whether your refund is approved. Approved refunds are issued to the original payment method within 5 days.
Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.
5. Non-Returnable Situations
In addition to any conditions noted above, the following situations may not be eligible for a refund:
- Items returned outside the allowed return window
- Items not in their original condition
- Items damaged after delivery due to misuse, accident, or improper handling
6. Contact Us
If you have any questions about this Refund Policy or need help with an order, please contact us at:
The Americana Project
Email: jon@jonbilous.com
Website: www.theamericanaproject.com